Terms of service

FARSHI — Standard Terms & Conditions

(Tiles | Quartz | Sintered Surfaces)

1. Pricing

All prices quoted are exclusive of GST, transportation, insurance, unloading, and pallet / packing charges, unless specifically mentioned otherwise.

2. Payment Terms

Material dispatch will be processed strictly as per agreed payment terms mentioned in the quotation / proforma invoice.

3. Transportation & Transit Damage

Transportation is arranged with utmost care through trusted logistics partners.

Up to 2% transit damage / breakage shall be considered within normal industry tolerance and will be borne by the client.

Any damage beyond 2% must be reported immediately at the time of unloading or within 48 hours with clear photos and videos of the boxes / pallets / material.

Claims raised after 48 hours, site shifting, cutting, or installation will not be entertained.

4. Wastage / Extra Quantity

Clients are strongly advised to order 10% extra quantity towards cutting, wastage, shade continuity, and future maintenance stock.

For patterned layouts, diagonal cuts, staircases, facades, quartz countertops, and sintered slabs, 12–15% extra is recommended.

5. Shade & Batch Variation

Tiles, quartz, and sintered materials may have slight shade, tone, texture, and design variation between batches, which is normal industry practice.

Repeat orders are subject to batch availability.

6. Material Inspection

The client / site team must inspect the material before installation / cutting.No claims for shade, size, finish, or damage will be accepted after installation or processing.

7. Returns / Exchange

Confirmed orders are generally non-returnable and non-exchangeable, unless there is a verified manufacturing defect or approved transit claim.

8. Unloading Responsibility

Unloading, shifting to floor level, crane / lift arrangements, and labour charges at site shall be arranged by the client unless separately agreed.

9. Delivery Timeline

Dispatch timelines are subject to stock availability, factory production schedule, and transporter movement conditions.

We strive to complete orders within 3 to 12 days. Timely updates regarding order status, dispatch, and delivery progress will be shared with the client throughout the process.

Any unforeseen delays due to production shutdown, gas supply issues, weather, or transport restrictions shall be communicated.

10. Natural / Surface Finish Disclaimer

For marble-look, stone-look, handcrafted, textured, Moroccan, zellige, and designer surfaces, slight design variation is part of the aesthetic and not a defect.